Question 1

Air-printing

Accepted Answer

Air-Printing

Check for tangles in the filament spool, a short guide can be found here.
Check the tension lever on top of the toolhead.

Push the lever all the way back to loosen the grip around the filament.

push back

Pull the lever two clicks towards you to tighten

The green lever is how much the toolhead will grip the filament. Anything more than two clicks will apply too much tension, preventing the filament from feeding through the nozzle. || CPX Filament needs 3 clicks forward instead of two.

2 Clicks Forward

Reload the Filament.

Heat nozzle. On the printer screen click Change Filament → 240 ℃ (for PETG).

Press LOAD on the printer screen ( You might not see LOAD and UNLOAD , you may see continuous and momentary. Select Continuous to load or unload the filament, as the Momentary option can cause issues with the printer.)

 >>Let it extrude until you see 4-6 inches of filament; then you can stop it by pressing **LOAD **or **Continuous** again.

Try a new roll of filament.

If you’re failing to feed the filament through, it most likely means there is a clog in the nozzle. Follow these steps to unclog the filament.

|| After Reloading t

Question 2

Unclogging the Asteroid Toolhead

Accepted Answer

Basics things to try first:

Push the green lever all the way back (this loosens the tension completely). Then pull the filament out of the toolhead.

Use a pliers to get a better grip on filament to remove the stuck filament if you need to

After the filament has been removed, try to load filament and push it through at the normal temperature then if it still doesn’t work increase temp to 290C
If that doesn't work, carefully push a 2mm hex into the toolhead, from the top. The filament stuck inside may extrude out of the toolhead

Taking apart the tool head:

Required Tools & Supplies:

2.5mm hex key

2mm hex key

needle nose pliers

Instructions:

Small Parts: Keep track of all screws and washers!

Make sure to fully cool down tool head before removing.

Task 1: Remove tool head from printer.

It may be helpful to lower the tool head.

Click Menu → Move Axis → Filament or Tool Head Swap

Flip the red switch on the printer to the off position.
Remove Proto cover by unscrewing top center screw using the 2.5mm hex key

Unplug all three connectors

Unscrew the top two screws using the 2.5mm hex key

Unscrew the long, back screw

![](https://storage.crisp.ch

Question 3

Printing with CPX

Accepted Answer

Printing with CPX

This page describes the general workflow when working with Copoly filament such as CPX. Click on any of the linked pages to get detailed step-by-step guide.

| When swapping to the Copoly Printing bed, you may need to raise the Z-Offset by 0.40mm to compensate for the thicker bed. Be sure to note your original Z-Offset before you change it.

Prep Copoly Plate with BuildTak Bond

Check that two silver tabs of the Copoly plate are in the back
Apply BuildTak Bond on cold Copoly plate.
Heat bed to 50C and let dry.

| The layer of BulidTak Bond will last several prints before having to be cleaned and reapplied.

Before

After

Load Filament

Cut the end of the filament at a steep angle (~45 degrees) above any ridges.

45 degree snip

Example

Thread the filament through the guide tube towards the top of the tool head. Insert the spool onto the filament holder so the cut end goes towards the back of the cabinet.
Next thread the filament through the guide tube. The guide tube must be threaded between the top two black black bar as shown in the picture.

![Loading the Filament]

Question 4

Loading Filament

Accepted Answer

Loading/Extruding Filament

Cut the end of the filament at a steep angle (~45 degrees) above any ridges.

45 degree snip

Example

Thread the filament through the guide tube towards the top of the tool head. Insert the spool onto the filament holder so the cut end goes towards the back of the cabinet.
Next thread the filament through the guide tube. The guide tube must be threaded between the top two black black bar as shown in the picture.

Loading the Filament

Select Change Filament on the main screen and heat the nozzle up to the appropriate temperature:

| Filament | Temperature | | ---- | | PETG | 240°C | | TPU | 220°C | | CPX | 270°C |

| NOTE: You may need to select the Toolhead Icon at the top left to change the temperature higher

||| Caution! Nozzle will be hot.

Change Filament

Manually Change Temp for CPX

Insert the Filament into the top of the Toolhead.

|| If loading CPX, you'll need to readjust the green tension lever on top of the toolhead. Push it all the way back, and then 3 clicks forward. To reset it for

Question 5

Upload Pictures through FabOne

Accepted Answer

When we need pictures sent to support tickets and you aren't able to send them through email, here is how to send them through FabOne

Go to FabOne and login
Select the Protosthetics Logo at the Bottom Left of the Screen

Proto Logo

Select the Paperclip located at the bottom of the chat window

Paperclip to Upload Files

After you upload the photo, add some context for the photo and we'll move the picture to the ticket

Relevant Context and Pictures

| If you have any questions, please let us know through the chat option in FabOne

Question 6

Scanning the Inside of a Cast

Accepted Answer

Start the scan on the outside of the cast
Move the scanner up to point it down at the inside
Slowly walk around the cast, pausing when it tells you to
Try to keep the distance guage within the green range. Orange is starting to get too far, and red is too far.
Not sure if your color scan was good? Click the hexagon icon > “regular” to view the real scan

${youtube}Scanning The Inside of A Negative Cast

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