Articles on: Troubleshooting

Air-printing

Air-Printing

Check for tangles in the filament spool, a short guide can be found here.

Check the tension lever on top of the toolhead.

Push the lever all the way back to loosen the grip around the filament.

push back

Pull the lever two clicks towards you to tighten

The green lever is how much the toolhead will grip the filament. Anything more than two clicks will apply too much tension, preventing the filament from feeding through the nozzle.
CPX Filament needs 3 clicks forward instead of two.

2 Clicks Forward

Reload the Filament.

>>Heat nozzle. On the printer screen click Change Filament → 240 ℃ (for PETG).

Press LOAD on the printer screen ( You might not see LOAD and UNLOAD , you may see continuous and momentary. Select Continuous to load or unload the filament, as the Momentary option can cause issues with the printer.)

>>Let it extrude until you see 4-6 inches of filament; then you can stop it by pressing LOAD or Continuous again.

Try a new roll of filament.
>> If you’re failing to feed the filament through, it most likely means there is a clog in the nozzle. Follow these steps to unclog the filament.


After Reloading the Filament and checking for Filament Clogs, take a few pictures like the ones below and send them to our support ticket. The print can be restarted afterwards, let us know on the support ticket if the print fails again. Thanks!

Toolhead Tension Lever

The picture of the guide tube should have the filament loaded, that way we can see there's no tangles.
Guide Tube

Updated on: 30/09/2024

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