Articles on: Troubleshooting

Printer Connection is Offline

If you have ethernet plugged in but can’t get the printer to come online, follow the below troubleshooting.



  1. Click “Reconnect” on the right-hand side.


Reconnect

  1. Unplug the power cord behind the kiosk, wait 10 seconds, and plug it back in. (It’s important we try this first as unplugging the ethernet may make it come online later than usual).


  1. If still offline after a few minutes, unplug both power cord and ethernet cord. Wait about 30 seconds. Then, plug the ethernet back in first and the power cord in second.


If the Above troubleshooting did not resolve your issue, please let us know and we will reach out with next steps. Thank you!

Updated on: 11/11/2024

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