Returning a Printer

Required Tools:

2.5mm hex key

4mm hex key

Adjustable wrench

Packaging tape

Camera (for taking a few photos)

Impact drill with a 7 mm hex socket attachment to remove mounts (for new cabinets version 1.10 -1.15)




Printer Box

2 large pieces of foam (top and bottom)

3 small pieces of foam (piece A, B, C)

2 cardboard (top and bottom pieces)

1 bed assembly Velcro strap

2 large printer Velcro straps

Zip ties

6 fragile stickers

1 return label




Before you begin:

IF printer is damage in shipping due to not properly packaging and photos are not submitted to show proper packaging then your deposit will NOT be returned to you and it will be used to cover the cost of repairs.

Task 1: Prepare the printer

1.0 Remove filament either by clipping with micro cutters (recommended for faster packing) or change filament button.


1.1 Turn off printer.

1.2 Unplugged printer power cord, printer USB cord and camera USB cord from behind the printer.

Put the Printer USB cord into the provided plastic bag.

1.3 Unscrew printer mounts.

For the legacy cabinet version (light blue cabinet with two drawers) (1.0, i.e. original cabinets) use a 2.5 mm hex key (for the screws on top) and adjustable wrench (for the nuts underneath-will need to pull out top drawer) to remove mounts.
|| For the newer cabinet version (dark blue cabinet with a single drawer) (1.10 -1.14) use an impact drill with a 7 mm hex socket attachment to remove mounts.

Task 2: Remove the bed assembly from the printer frame.

2.0 Remove the wire clip from the bed wires on left side & put into plastic bag



Clip attached to large connector on left side of the bed



Clip removed from the large connector
Wire clip removed

2.1 Unplug bed wires on left side.

First, GENTLY pulling the big connectors apart.



For the other two connectors, push down on the little lever while GENTLY pulling the connectors apart.



2.2 Unplug the bed wires behind the bed.

Push the bed forward to easily access the connectors



Gently pull out white connector.



For black connect, push down on the little lever while GENTLY pulling the connector apart.



2.3 Remove the cable chain by using the 4mm hex key.

Just unscrew until the cable chain is removed. The screw will stay in the bed frame.



2.4 Pull on the cable chain and rotate so it is vertical.





2.5 Unscrew the four thumbscrews to remove the bed assembly.

|| Bed should be pulled forward to unscrew the back two thumbscrews.



Move the bed backward to remove the two front thumbscrews.



2.6 Lift bed assembly off the printer frame and put it to the side, out of the way.

2.7 Screw in the four thumbscrews.

2.8 Rest the cable chain on back bottom rail.



Task 3: Pack into Box

3.0 On a large work surface, lay the cardboard labeled “Bottom Piece” down as shown.



3.1 Add the Bottom foam piece so that the rectangular cutout is on the left side and fits inside the two black lines.



3.2 Set the printer in the bottom foam piece and tuck in cable chain into foam.





3.3 Put bed assembly into the bottom foam piece.
Slide bed backwards so that it aligns with the back side of the assembly.



Bed assembly should look like picture:



CORRECT!



The bed assembly is in the correct orientation: Green tabs are facing up, no bed mounts sticking out & back bed wire connectors are not visible

INCORRECT



The bed assembly is in the incorrect orientation: Green tabs are are NOT visible, bed mounts sticking out, & back bed wire connectors are visible


3.4 Stack in smaller foam on top of bed assembly

Firstly, stack Piece A on top of bed assembly.

Make sure that rods are in circular cutout and rails sit in square cutout.



Secondly, stack Piece B on top of Piece A.

Rods will NOT fit into circular cutouts like Piece A. Push foam on as far as it can go.



Thirdly, stack Piece C on top of Piece B.

Make sure that rods are in circular cutout and rails sit in square cutout.



Lastly, check over work.



3.5 Thread the short, white Velcro strap under center portion of foam labeled “Strap” (so that the words “For Bed Assembly” face up) and over bed assembly and secure tightly.





3.6 Push the tool head to the right.





3.7 Remove the camera mount and zip-tie into place.

Use a 2.5mm hex key and the adjustable wrench to remove the mount.



Put screw back into holes on mount and screw on the hex nut.



Rest camera on foam and use two zip ties to securely hold camera mount.



3.8 Push the tool head all the way to the left.



3.9 Add top foam.


Front side view


Top view
Take a couple of photos like the one below.



Front view


Back view
3.11 Fold cardboard sides up.


Front view


Side view
3.12 Add Top Piece of cardboard on top.


Front view


Top view
3.13 Slide the long (printer) Velcro straps under the bottom foam and cardboard by lifting up one side while sliding in the strap. Repeat for other side.

The smooth, flat side should be facing up.


3.14 Firmly pull straps to tighten and Velcro in place.


3.15 Set the box behind printer as shown so LulzBot sticker is on top and the opening faces the back of the printer.


3.16 Slide the printer all the way into the box.


Take a photo like the one above.

Task 4: Shipping

4.1 Fold in side flaps and tape box shut.

4.2 Add a fragile sticker to each side of box.

4.3 Add the return shipping label to the top of the box.

Take photos of all sides of the box this way if anything happens during shipping we can claim it as a shipping handling issue.

4.4 Email all photos to galileo@protosthetics.com

Use the subject line “Printer Return Photos”

Updated on: 08/11/2024