Webcam Troubleshooting

If your webcam is not producing a video feed, try the troubleshooting steps below.

Inspect cord

Verify that cord has no exposed wire & not pinched anywhere along its path

Unplug → plug in camera USB (same USB port)

Verify the Green Light comes on after plugin

Try a different USB port

Unplug the camera USB cord and put into a different USB port, and then verify that the camera green LED light is on.

Unplug kiosk → unplug camera USB → plug in camera USB → plug in kiosk → verify green LED

Plug camera into computer → test for image → plug camera into kiosk’s USB port

Plug camera into USB port on computer

Open up the camera

Settings → Bluetooth & Devices → scroll down to camera → select Logitech Web Cam from the list

Verify that the green LED light is on & images shows up

Plug into kiosk’s USB port and verify light on camera & image in OP

Replace camera

We won't ask you to replace the web camera, let us know the above was done and we will reach out with further instructions and parts

Updated on: 26/08/2024

Was this article helpful?

Thank you!