Printer Software Troubleshooting

• Filament Tracking through FabOne

  Filament Tracking Through FabOne Navigate to FabOne Printer Control, and scroll to the bottom of your page to find Filament Tracking. This is used to easily track how much filament is left on each roll, without having to weigh it each time. After selecting “Add a new Filament,” the “Filament ID” is what will appear in the “1.A” or “2.B” spaceFew readers

Printer Hardware Troubleshooting

• Air-printing

  Air-Printing Check for tangles in the filament spool, a short guide can be found here. Check the tension lever on top of the toolhead. Push the lever all the way back to loosen the grip around the filament. push back Pull the lever two clicks towards you to tighten The green lever is how much the toolhead will grip the filament. Anything more thPopular

• Unclogging the Asteroid Toolhead

  Basics things to try first: Push the green lever all the way back (this loosens the tension completely). Then pull the filament out of the toolhead. Use a pliers to get a better grip on filament to remove the stuck filament if you need to After the filament has been removed, try to load filament and push it through at the normal temperature then if it still doesn’t work increase temp to 290C If that doesn't work, carefully push a 2mm hex into the toolhead, from the top. The fiPopular

• Upload Pictures through FabOne

  When we need pictures sent to support tickets and you aren't able to send them through email, here is how to send them through FabOne Go to FabOne and login Select the Protosthetics Logo at the Bottom Left of the Screen Proto Logo Select the Paperclip located at the bottom of the chat window Paperclip to Upload Files (https://storSome readers

• Webcam Troubleshooting

  Webcam Troubleshooting If your webcam is not producing a video feed, try the troubleshooting steps below. Inspect cord Verify that cord has no exposed wire & not pinched anywhere along its path Unplug → plug in camera USB (same USB port) Verify the Green Light comes on after plugin Try a different USB port Unplug the camera USB cord and put into a different USB port, and then verify that the camera green LED light is on. Unplug kiosk → unplug camera USB → plug in cSome readers

• Swapping your Webcam

  When your Webcam isn't producing a Green Light when plugged into the USB Port of a laptop or other device, here is our guide to swapping it out Tools you will need: The Red Hex Key Set from your drawer A Flathead Screwdriver A pair of Needle Nose Pliers Task 1: Remove the Webcam and Webcam Mount from the Printer Using a pair of needle nose pliers, hold the nut and unscrew the hex bolt using a 2mm hex key. (https://storage.crisp.chat/users/helpdesk/website/bb61eef0a86Some readers

• Printer Connection Troubleshooting

  With your printer not connecting to FabOne after attempting a power cycle, here are some additional steps to bring the printer back online. The first step is to check the Internet Connector between the Kiosk's Computer and the Printer Itself Unplug the kiosk's power cable Unplug the internet cable from the back of the printer printer as shown in the image below Follow the cable to the floor of the kiosk and unplug it After waiting a few seconds, plug the printer's internSome readers

• Replacing the Hat(Blue Computer) in the Kiosk

  To replace the Hat in the kiosk, start by first unplugging the kiosk power cord. Remove the panel on the back of the kiosk, and then unplug the following cables from the blue circuit board pictured below. All requested pictures will be needed to resolve this issue. Please do not skip taking any pictures at any step of the way. Image of Ports Tools you'll need: Flat head Screwdriver Philips headSome readers

• Y-Motor Y-Axis Troubleshooting

  Y-Motor Y-Axis Troubleshooting Unplug the white cord from the motor so you can unscrew it and take it out of it’s housing. Motor Once the motor is removed, unscrew the small screws (circled in blue). Apply blue loctite on each of the small grub screws. Then, start by tighteningSome readers

• Printer Connection is Offline

  If you have ethernet plugged in but can’t get the printer to come online, follow the below troubleshooting. Click “Reconnect” on the right-hand side. Reconnect Unplug the power cord behind the kiosk, wait 10 seconds, and plug it back in. (It’s important we try this first as unplugging the ethernet may make it come online later than usual). If still offline after a few minutes, unplug bothFew readers

• Autolevel Failing

  Autolevel Failing First, make sure to give a deep clean to the nozzle and the 4-bed corners, use isopropyl alcohol. Nozzle Bed corners Extrude the filament for at least 2-3 inches to flush out impurities.Few readers

• Setting the Z-Offset

  As you continue Printing with Protosthetics, you'll need to know how to manage the Z-Offset on your printer. Watch the video below, and then read on to learn more about watching for Z-Offset failures and how to resolve them. Before we cover how to change Z-Offset, let's go over why we care about Z-Offset If your Z-Offset is too high, the filament won't adhere to the bed and the print won't come together properly, making a large messFew readers

• Replacing Filament While Printing

  Replacing Filament While Printing It happens. You started a print but realize there isn’t enough remaining filament. Or, you just want to use up any small amounts left. Not to worry! You can easily pause the print, swap filament, and then resume the print without missing a beat. Below are instructions on how to make that swap while printing on the Asteroid toolhead. Step 1. Pause the Print from FabOne Navigate to app.protosthetics.com Galileo Print Control. Then, click “PauFew readers

• Installing the Asteroid Tool Head

  View the video below or go through the step-by-step instructions to install your new Asteroid tool head! Task 1: Remove the current tool head Tools & Supplies Needed: Micro cutters 2.5mm Hex key Instructions: 1.1 Remove filament from current tool head by cutting the filamentFew readers

• Installing the Camera Mount

  Installing the Camera Mount Learn How to Attach your Camera Mount to the Printer Tools & Supplies Needed 3D Printer 3D printed camera mount with camera 1-M3 x 50 black cap head hex screw 1-M3 black hex nut 2.5 mm hex key Needle Nose Pliers Flat Head Screw Driver or Pick with the Plastic Cover Using the flathead screw driver or metal pick, pop open the tabs on the wire channel and feed the camera cord in. Wrap cord over the mount and towards the cable belt.Few readers

• How to Replace the Pi SD Card

  How to Replace the Pi SD Card Click here to watch video guideFew readers

• BL Touch Probe Swapping

  BL Touch Probe Swap Remove the Toolhead and BL Touch mount from the Printer Disconnect the cables from the following ports Top Cable Both Side Cables Undo the Two screws on the Top of the Toolhead as shown in the picture Two Back Screws (https://storage.crisp.chat/users/helpdesk/website/bb61eef0a862280Few readers

• Print Failure | Customer Expectations & Solutions

  With hardware, there's always the potential for failures. That's why we already have a plan in place should you experience trouble. Review the general expectations when you have trouble, and then read through the specific expectations for the type of problem you're having. We got your back! General Expectations Before diving into the types of support below, be aware of these expectations. If you experience any problems, the first step is to always contact support. See our contactFew readers